Community Information and Referral

What is an Information and Referral Centre? Information and Referral (I&R) is a nationally recognized system of delivering accurate information on community services designed to meet specific needs. This service enables people to make informed decisions regarding their particular needs, and select the services most appropriate for their circumstances.


The Human Development Council’s Community Information Centre works in collaboration with not-for-profit groups, community agencies, and government departments. With these partnerships, we are able to extend the range of our services to include even more individuals and to provide current and up to date information when making referrals.


The Community Information Centre works with local social service agencies by linking appropriate services to individuals needing assistance, and, by using our resources in combination with community groups to heighten awareness of social issues.

Information and referral centers offer assistance to anyone asking the question, “I wonder if you can help me?”


Examples of questions received by information and referral services include:

  • A senior citizen wanting home care support in order to live independently.
  • A homeless person seeking a shelter bed, or a place to get out of the cold and to have a hot meal.
  • A family facing eviction and doesn’t know where to turn for help.
  • A union counselor who calls on behalf of a colleague as part of an employee assistance program.
  • A parent asking where to get food for her family.
  • A young mother worried about how to properly care for her newborn child.
  • A laid-off worker wanting to find out about employment insurance.
  • A concerned neighbor trying to help a friend in an abusive relationship.


The Community Information Centre has information on community services throughout the region. To access this information:

  • Call INFO-line, 506-633-4636 (INFO)/1 877-322-4636 for free and confidential answers to your questions.
  • Search our Online Community Services Database.
  • Drop in the office on the Third Floor of the Saint John City Market at 47 Charlotte Street in Saint John, NB. The office is open Monday to Friday, 8:30am to 4:30pm with voice mail after hours.


How can my group / service be listed with the Community Information Centre and be included in the Human Services Directory, and the Community Services Database? Please view our Inclusion / Exclusion Policy, and contact our office.


Agency Answering Service

Agency Answering Service assists small, non-profit groups without staff or an office, maintains contact and visibility within the community. For an annual fee INFO-line will act as an answering service for your group. Your group’s name is listed in the Saint John telephone directory and “Directory Assistance” with the INFO-line telephone number. Your group provides INFO-line staff with a list of contact people to which callers may be referred, the group’s meeting place and schedule, and any other pertinent information. Contact us to learn about the criteria and cost.


Research and Evaluation

We have in-house capability for completing local research and evaluation projects. Contact us to discuss details and cost.